GramBook-KIOSK – 24×7 Self-Service Panchayat Tax Payment System
Project Overview
- GramBook-KIOSK is a fully automated self-service tax payment machine, similar to an ATM, designed specifically for Gram Panchayat tax services.
- While an ATM is used for cash withdrawal, GramBook-KIOSK is built for tax viewing and tax payment, enabling villagers to access Panchayat services 24×7 without human dependency.
- The system empowers rural citizens to view tax bills, check Akarni (assessment), and pay taxes digitally at any time.
Purpose & Vision
- The core vision of GramBook-KIOSK is:
- To support villagers who may not use smartphones or apps
- To provide round-the-clock access to Panchayat tax services
- To reduce crowding and dependency on Panchayat offices
- To promote Digital India & e-Governance at village level
Problem Statement
- Before GramBook-KIOSK:
- Citizens had to visit the Panchayat office during working hours
- Manual tax inquiries caused long queues
- Elderly and rural users faced difficulty with mobile apps
- Tax collection depended heavily on staff availability
- This created inconvenience, delays, and lower tax compliance.
Solution Overview
- GramBook-KIOSK works as a self-operated digital tax machine installed at public places.
- Citizens can authenticate themselves using a Tax Card (similar to an ATM card) and complete tax-related tasks through a simple touch-based interface.
Key Capabilities
- 24×7 Tax Access
- Tax Bill & Akarni Viewing
- Digital Tax Payment
- Tax Card Authentication
- User-Friendly Interface
System Workflow
- User taps/inserts Tax Card
- System verifies citizen/property details
- Tax bills and Akharni are displayed
- User selects tax to pay
- Payment completed via UPI / online method
- Receipt generated instantly
Technology Stack
- Frontend (Kiosk App): .NET MAUI
- Backend: .NET APIs
- Database: Microsoft SQL Server
- Architecture: Secure Client–Server Model
- Payment: Online payment integration (UPI, digital methods)
Security & Reliability
- Secure card-based authentication
- Encrypted backend communication
- Accurate tax calculation logic
- Centralized database with audit logs
Benefits & Impact
- True 24×7 Panchayat tax service
- Reduced dependency on Panchayat staff
- Increased tax collection efficiency
- Easy access for rural & elderly citizens
- Promotes digital literacy in villages
- Strong step towards smart village governance
Scalability
- Can be deployed in multiple villages
- Supports multiple tax types
- Easily extendable for: Certificate viewing | Multi-language support | Mobile number based authentication
Conclusion
- GramBook-KIOSK is an innovative ATM-like tax payment solution that transforms how Gram Panchayat services are delivered.
- By combining .NET MAUI, .NET backend, and SQL Server, the system delivers a reliable, secure, and citizen-friendly digital platform that truly serves rural communities 24×7.
- This project reflects a perfect blend of technology, governance, and social impact.
